Tickets
Report Bot’s report tickets system lets users open dedicated report tickets, allowing them to provide additional proof and information directly to moderators. This creates a private, organized ticket channel where reports can be managed efficiently and securely. A Transcript of your report ticket will be provided to you upon the conclusion of your report.
Configure Tickets
Learn how to configure Report Bot’s report system to fit your community.
Ticket Channel
The Ticket Channel is used as a channel where the ticket creation embed and button will be posted. We suggest the channel you choose is viewable by all members.
You can configure this by using the /config tickets command, pressing the dropdown menu, and selecting Ticket Channel
This configuration is required in order to use the report tickets system.
Ticket Category
The Ticket Category is the category which new tickets will be posted. If this is not configured tickets will not be posted in a category.
You can configure this by using the /config tickets command, pressing the dropdown menu, and selecting Ticket Category
Moderator Roles
Moderator Roles are used to check if a user is a moderator and can view ticket channels. The moderator role is supposed to be a role within your server that reviews tickets and can take action on users. This role can also be mentioned upon the creation of a ticket.
You can configure this by using the /config tickets command, pressing the dropdown menu, and selecting Moderator Roles
These Moderator Roles are seperate from the Report System Moderator Roles
Mentions
The Mentions config is used to determine if you’d like the “Moderator” role to be pinged upon a new ticket. In order to use the mention configuration you will need to setup a moderator role. Enabling the mentions config helps ensure your community is safe.
You can configure this by using the /config tickets command, pressing the dropdown menu, and selecting Mentions
You must have Moderator Roles Configured to use this option.
Create a Ticket
To create a report ticket with Report Bot, head to the ticket panel in the ticket channel, click the Report button, and fill out the required fields. This will open a dedicated ticket channel where you can provide further details and speak with moderators.
The following options will need to be filled out in a pop-up modal.
| Options | Required | Description |
|---|---|---|
| User you want to report | Yes | User you want to report, this can be a username, user ID, or any other name. |
| Reason | Yes | Reason you are reporting the user. |
| Proof | Yes | Add a video or photo as a link for proof. You can always provide more in the ticket. |
A transcript of your ticket will be provided to you upon the closure of the ticket.