> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reportbot.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

Report Bot's report tickets system lets users open dedicated report tickets, allowing them to provide additional proof and information directly to moderators. This creates a private, organized ticket channel where reports can be managed efficiently and securely. A Transcript of your report ticket will be provided to you upon the conclusion of your report.

## Configure Tickets

Learn how to configure Report Bot's report system to fit your community.

### Ticket Channel

The Ticket Channel is used as a channel where the ticket creation embed and button will be posted. We suggest the channel you choose is viewable by all members.

You can configure this by using the `/config tickets` command, pressing the dropdown menu, and selecting `Ticket Channel`

<Warning>
  This configuration is required in order to use the report tickets system.
</Warning>

### Ticket Category

The Ticket Category is the category which new tickets will be posted. If this is not configured tickets will *not* be posted in a category.

You can configure this by using the `/config tickets` command, pressing the dropdown menu, and selecting `Ticket Category`

### Moderator Roles

Moderator Roles are used to check if a user is a moderator and can view ticket channels. The moderator role is supposed to be a role within your server that reviews tickets and can take action on users. This role can also be mentioned upon the creation of a ticket.

You can configure this by using the `/config tickets` command, pressing the dropdown menu, and selecting `Moderator Roles`

<Note>
  These Moderator Roles are seperate from the [Report System Moderator Roles](/modules/reporting#moderator-roles)
</Note>

### Mentions

The Mentions config is used to determine if you'd like the "Moderator" role to be pinged upon a new ticket. In order to use the mention configuration you will need to setup a moderator role. Enabling the mentions config helps ensure your community is safe.

You can configure this by using the `/config tickets` command, pressing the dropdown menu, and selecting `Mentions`

<Warning>
  You must have [Moderator Roles](#moderator-roles) Configured to use this option.
</Warning>

## Create a Ticket

To create a report ticket with Report Bot, head to the ticket panel in the [ticket channel](#ticket-channel), click the `Report` button, and fill out the required fields. This will open a dedicated ticket channel where you can provide further details and speak with moderators.

The following options will need to be filled out in a pop-up modal.

| Options                 | Required | Description                                                                          |
| ----------------------- | -------- | ------------------------------------------------------------------------------------ |
| User you want to report | Yes      | User you want to report, this can be a username, user ID, or any other name.         |
| Reason                  | Yes      | Reason you are reporting the user.                                                   |
| Proof                   | Yes      | Add a video or photo as a link for proof. You can always provide more in the ticket. |

<Info>
  A transcript of your ticket will be provided to you upon the closure of the ticket.
</Info>